Frequently Asked Questions (FAQ)

📦 Where are your products made?

All of our products are designed in-house in Bergen, Norway 🇳🇴. Each item is made to order and printed by our trusted fulfillment partners, primarily located in the United States. This allows us to offer fast and reliable shipping for U.S. customers while keeping our designs 100% original.

🚚 Do you ship internationally?

Yes! While most of our customers are based in the U.S., we’re happy to ship worldwide. Please note that international shipping may take longer and may incur customs or import fees depending on your country.

⏱ How long does shipping take?

Most orders are processed within 2–5 business days, and delivery time depends on your location:

  • USA: 3–7 business days after production

  • Europe & International: 7–21 business days depending on destination and customs

💸 Will I have to pay customs or import fees?

For international customers (outside the U.S.), your package may be subject to customs duties or taxes upon arrival. These fees are not included in your purchase price and are the responsibility of the buyer.

🧵 Are your products really made to order?

Yes! Each item is made just for you after you place your order. This helps us reduce waste and keep our designs flexible and unique.

🔄 Can I return or exchange an item?

Because each item is made to order, we don’t accept returns or exchanges unless the product arrives damaged or with a printing error.
Please refer to our Return Policy for more details.

📬 How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking number. If you didn’t receive one, check your spam folder or contact us at contact@designbyeide.com.

💬 How can I contact you?

We’re happy to help! The best way to reach us is by email at contact@designbyeide.com or via the chat button on our website. We typically reply within 1–2 business days.